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The cross-section of technology and customer service is nothing new. For years, businesses have automated their relationship management
with CRM systems that offer a unique view of customer data across businesses. From shopping preferences and feedback to personal details,
 these integrated databases provide a detailed insight into each client that is used to develop targeted marketing and sales strategies.
 However, on the front-end, interactions were generally resolved by live representatives who could serve specific client requests
personally or through telephone calls and e-mail.Asset Finance Software

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Although these platforms offer speed and convenience, they do not offer the personalization required by digital users. In fact, data
from Deloitte show that 72% of banking clients continue to visit their local branches to seek advisers who could direct them to more
 customized financial products and services. Imagine that you can create similar relationships through digital customer service channels?
Of course, this raises the question - how to provide a seamless, personalized user experience through multiple digital touchpoints without
investing millions of UX and customer support? Use an artificial service. AI & Customer Service Asset Finance Software

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Modern customer journey is complex
Traditionally, the path to conversion followed a fairly linear route. An individual would recognize the point of pain to be solved.
They would collect information about different companies that could serve this need and then identify a particular product or service  finance leasing softwarethat met their requirements in terms of price and quality. Today, the same customer can spend up to 60-70% of his time exploring
 different brands through offline and online channels on multiple devices, before reaching a purchase decision. At each of these touch points,
 consumers expect you to have detailed information for their review, with consistent branding and messaging across each platform. Financial
 service providers can no longer hope to engage and retain clients through online banking applications and other automated transactional tools.
Asset Finance Software

asset finance software